Return & Cancellation
Returns And Refunds
What are your return conditions?
You may return most new, unopened items purchased and received from Giftetch.com within 30 days of delivery
Here at Giftetch, we strive to make every piece of personalised jewellery as precious and beautiful as the moment it commemorates. But if you feel that your item arrived damaged or has an error, please let us know immediately. We want to hear from you and will do everything possible to rectify this situation. To get in touch with us concerning a return or cancellation, please email us at firstname.lastname@example.org
New, unworn items can be returned to Giftetch within 30 days of delivery. Please note that because all our personalised items are one-of-a-kind, those returns will incur a 30% restocking fee.
Once your order has been submitted we are immediately beginning the process of production of your personalized items. If you would like to cancel your purchase, the restocking fee is 30% of the total amount of the item. To cancel your order, please contact us at email@example.com
Cancellations will be processed on the day we receive your cancellation request. The account you used to purchase your items will be refunded. It may take up to 7 business days from the day your refund was approved.
Giftetch reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please contact us at firstname.lastname@example.org
Still, Need Help?
If your question is not listed here, please feel free to contact us.